1 Job in Sandy, UT
American Cruise Lines is Hiring an IT Support Tech Near Sandy, UT
- Provide technical support for staff.
- Administration of Windows Active Directory on prem and Azure AD.
- Microsoft Exchange user administration.
- Installation, updates and troubleshooting of software on Windows-based computers.
- General technical support.
- Inventory and records maintenance.
- Technical support via Helpdesk ticketing system.
- Strong customer service orientation and ability to interact well with diverse end-users and technical staff are required.
- Individual must be detail-oriented and be able to independently resolve technology problems for staff.
- Monitoring the availability of the IT environment.
- Work with groups within IT Infrastructure resolving problems.
- Maintain company security utilizing security best practices.
- Maintain PCI compliance.
- Help provide “rotational, on-call” support for emergencies on the weekends.
- Knowledge of Windows operating systems, computer and peripheral hardware and software.
- Knowledge in help desk software methodology.
- Experience with Windows Desktop and Server operating systems.
- Active Directory: Add/Remove/Changes.
- Experience with Mobile OS’s.
- Competent in remediation of Anti-virus incidents.
- Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
- Updated with current industry trends and efficiency in working with them.
- Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
- Ability to work in a complex and mixed team environment.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
- VMware and Linux a plus.
- ShoreTel/Mitel a plus.
- Networking/routing/vLANs a plus.
- Airwatch a plus.
- PowerShell a plus.
- SonicWALL a plus.
- SAN (Dell EMC/ EqualLogic) a plus.
Job Summary
Full Time
$49k-61k (estimate)
05/13/2023
05/12/2024
americancruiselines.com
GUILFORD, CT
200 - 500
1991
VICKI S SMITH MSW
$50M - $200M
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About American Cruise Lines
Be part of a growing company that is making waves in the exciting cruise industry. American Cruise Lines is the largest cruise company in the U.S., operating the newest fleet of riverboats and small cruise ships in the country. Our mission is to provide our guests with an exceptional cruise experience. Our people are key to achieving this goal. The talent and dedication of the American Cruise Lines employees have made us America's Leading Small Ship Cruise Line. With each of our ships holding from 50 to 185 passengers, our guests receive a more intimate travel setting which allows us to offer ...
a more personal service. This customized guest experience is the means by which we are able to achieve our motto of Small Ship Cruising Done Perfectly. Our shipboard staff includes some of the best professionals in the hospitality field and they pride themselves on providing outstanding customer service. Through the support they receive from our corporate office, our shipboard crew is able to ensure our passengers have an enjoyable time while on board. American Cruise Lines is growing and we are always willing to hire hardworking, passionate people to join both our shipboard and our corporate staff. Whether you are stationed on land or on river, our company will provide you with a rewarding work experience.
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The job skills required for IT Support Tech include Technical Support, Troubleshooting, Customer Service, Operating System, Help Desk, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Tech. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Tech. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Tech positions, which can be used as a reference in future career path planning. As an IT Support Tech, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Tech. You can explore the career advancement for an IT Support Tech below and select your interested title to get hiring information.
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